Receptionist: Good morning, madam. Can I help you?
Mrs Anderson: Good morning. Do you have a single room with a bathroom, please?
Receptionist: Yes, I do have a single room for you this afternoon. Will it be an overnight stay?
Mrs Anderson: For three nights.
Receptionist: Three nights, ok.
Mrs Anderson: How much is the room rate per night?
Receptionist: It's twenty pounds plus VAT, and that includes a full English breakfast, so altogether comes up to twenty-one pounds forty.
Mrs Anderson: So it's twenty-one pounds forty altogether, including breakfast.
Receptionist: And VAT.
Mrs Anderson: Uh-huh. That's with a bathroom, is it?
Receptionist: Yes, all the rooms have private bathroom, colour television and complimentary fruit.
Mrs Anderson: Do you serve dinner here?
Receptionist: Yes, madam. We do serve dinner. You have three choices restaurants; we have the Patio Restaurant, which is on the ground floor and has an à la carte menu and a table d'hôte menu; we have the Steakhouse, which is for a fast meal; and we have the Roof Top on the twentieth floor, which is also a disco and a pub.
Mrs Anderson: I see. Well, could I book a room for three nights then, please?
Receptionist: Yes, of course, but I'm afraid I will have to ask you for a down payment in advance to confirm your booking.
Mrs Anderson: Would you like the whole amount in advance or just part of it?
Receptionist: Well, fifty per cent would be enough. Is that all right with you?
Mrs Anderson: Yes, that's fine.
Receptionist: Would you like to register then? And the name is?
Mrs Anderson: Anderson, Mrs Anderson.
Receptionist: So that's Mrs Anderson, one single for three nights.
Mrs Anderson: Right.
Receptionist: That'll be 32 pounds and ten pence, please, Mrs Anderson.
Mrs Anderson: Here you are.
Receptionist: That's your receipt. You may have a detailed copy of the bill in the morning. And here's your key. That's room 55, Mrs Anderson, and you'll find the room on the fifth floor.
Mrs Anderson: Thank you very much. And what time is breakfast served?
Receptionist: Breakfast is from six thirty to ten.
Mrs Anderson: Six thirty to ten.
Receptionist: In the Patio Restaurant on the ground floor.
Mrs Anderson: Yes. And could I have an early call, please?
Receptionist: Yes, of course. What time?
Mrs Anderson: Six o'clock, please.
Receptionist: Would you like a newspaper in the morning?
Mrs Anderson: Yes, I'll have the Daily Mirror, please.
Receptionist: Right. So six o'clock, early call and a Daily Mirror.
Mrs Anderson: That's right. Thank you.
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