A telephone call

Voice	Robert Taylor... For Customer Service, press one. For Sales and Marketing, press two. For Inquiries, please hold, an operator will assist you shortly.
Diana	Robert Taylor. Thank you for calling. This is Diana speaking. How can I help you?
Gina	Hello, my name's Gina Burns, I'd like to speak to Sebastian Anderson, please.
Diana	Sorry. Could I have your name again, please?
Gina	It's Gina Burns speaking.
Diana	Oh, I'm afraid Mr Anderson isn't in right now. Would you like to leave a message?
Gina	Well, I'm returning his call. He left a message to get back to him.
Diana	OK. Can you hold on, please ... The line's engaged at the moment. Could you call back Mr Anderson later?
Gina	Um... can I leave a message please?
Diana	Oh, one moment please, I'll transfer you to one of his colleagues.
Man	Hello, can I help you?
Gina	Hello. Yes, I'm trying to reach Sebastian Anderson.
Man	Who's on the line please?
Gina	It's Gina Burns ...a friend of Sebastian's.
Man	Is it a personal call?
Gina	Yes! I'm returning his call.
Man	Ah. Just a moment, please.
Sebastian	Gina! Is that you, Gina ...? Sorry to keep you waiting. I've been so tied up. Look, I need to meet you urgently!
Man	Sebastian, there's a call for you on line three...
Sebastian	Oh, no, Gina, hold on a minute, don't hang up... 20.(E) Write the missing words & Read aloud Voice Robert Taylor. For Customer Service, ............ one. For Sales and Marketing, press two. For Inquiries, please ............, an operator will assist you shortly. Diana Robert Taylor. Thank you for ............ . This is Diana speaking. How can I help you? Gina Hello, my name's Gina Burns, I'd like to speak to Sebastian Anderson, ............ . Diana Sorry. Could I have your ............ again, please? Gina It's Gina Burns speaking. Diana Oh, I'm afraid Mr Anderson isn't in right now. ............ you like to leave a message? Gina Well, I'm returning his call. He left a message to get back to him. Diana OK. Can you hold on, please ... The line's ............ at the moment. Could you call back Mr Anderson later? Gina Um... can I leave a ............ please? Diana Oh, one moment please, I'll transfer you to one of his colleagues. Man Hello, can I ............ you? Gina Hello. Yes, I'm trying to ............ Sebastian Anderson. Man Who's on the ............ please? Gina It's Gina Burns...a friend of Sebastian's. Man Is it a personal call? Gina Yes! I'm returning his ............ . Man Ah. Just a moment, please. Sebastian Gina! Is that you, Gina...? Sorry to keep you ............ . I've been so tied up. Look, I need to meet you urgently! Man Sebastian, there's a call for you on line three... Sebastian Oh, no, Gina, hold on a minute, don't ............ up... 20.(F) Answer the questions & Read aloud Which number has to be pressed for Sales and Marketing? .......................... Do you have to press a number for inquiries? .......................... Who does Gina Burns want to speak to? .......................... Did Mr Anderson leave her a message? .......................... Why does she have to call back later? .......................... Why couldn't Sebastian speak to Gina before? .......................... Why couldn't Sebastian go on speaking to her? ......................